At Best Time Motorcycles, your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. Please review our policy below to understand your options for returns and refunds.
Returns
To be eligible for a return, your item must meet the following conditions:
- The item must be unused, in the same condition that you received it, and in its original packaging.
- The return must be initiated within 14 days of delivery.
- You must provide proof of purchase (receipt or order confirmation).
Non-Returnable Items:
- Customized or special-order motorcycles
- Clearance or final sale items
- Gift cards
- Services (such as registration or delivery fees)
Refunds
Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original method of payment within 5–10 business days.
- Shipping and handling charges are non-refundable.
- If the item was damaged or defective upon arrival, please contact us immediately—we will make it right.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange your item for the same model, send us an email at support@besttimemotorcycles.com and we’ll assist you with the process.
Shipping Returns
To return your product, please mail it to:
Best Time Motorcycles
[Your Returns Department Address]
Dallas, TX
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
- We recommend using a trackable shipping service or purchasing shipping insurance.
Need Help?
If you have any questions about our Refund and Returns Policy, contact us at: